We understand and respect the privacy of our customers. The purpose of this statement
is to help you understand what information we gather and how we use it. We want
to assure you that we will handle your personal information securely and confidentially.
This website takes every precaution to protect your information.When customers submit
sensitive information via the website, their information is protected both online
and off-line. Orders placed on our site are encrypted using Secure Sockets Layer
(SSL), an encryption technology that works with Netscape, Microsoft Internet Explorer,
and AOL's browser to ensure that your transactions are protected. With SSL implemented
on both the client and server, information sent via the Internet can be trusted
to arrive privately and unaltered to only our server. It is our goal that you can
shop here with complete confidence.
We are certified with Starfield Secure digital security. Starfield Secure is an
independent third party that authenticates identities on the Internet. Being certified
with Starfield Secure, we provide you a method of independently validation that
Please note: e-mail is not encrypted and is not considered a secure means of transmitting
credit card numbers.
If you still have any concerns about ordering electronically, please call (toll
free) 1-866-797-Rocky(7625) to simply place your order over the phone.Have the product
number ready for each item you wish to order.
To process a customer's order, we request necessary contact information (such as
name, e-mail, and shipping address) and financial information (such as credit card
number, expiration date, and billing address). This information is used for billing
and shipping purposes only. If we have trouble processing an order, the information
is used to contact the customer. The information is temporarily stored in our customer
file in a secure environment separate from our website. Please provide us with your
exact name, address and phone number. Persons who supply us with this information
may receive contacts from us regarding orders they have placed on-line. Upon purchase,
only the necessary information will be shared with intermediaries such as UPS and
Though we make every effort to preserve user privacy, we may need to disclose personal
information when required by law wherein we have a good-faith belief that such action
is necessary to comply with a current judicial proceeding, a court order or legal
process served on our website.
If you make a purchase on our site, you will be e-mailed an order and shipment confirmation.
You will automatically start receiving our e-mail newsletters to alert you of changes
in our website and promotional items. If you do not want to receive e-mail from
us in the future, please let us know by clicking on the unsubscribe link or send
an e-mail to us by clicking HERE
and tell us that you do not want to receive e-mail from our company.
Aggregate Information (non-personally identifiable)
We collect and store information about the pages viewed by all of our visitors in
order to make improvements to our website. This information is analyzed only in
amassed formats and not at the individual level; therefore, personal information,
such as your name and e-mail address, is not included in this analysis. Occasionally,
part of the aggregate site behavior maybe analyzed by vendors, consultants and advertisers.
The information we collect is used for internal review and is then discarded, used
to improve the content of our Web page, used to customize the content and/or layout
of our page for each individual consumer, used to notify consumers about updates
to our Web site, used by us to contact consumers for marketing purposes. We assure
you that at no time will this information be shared with other organizations for
Correcting/Updating/Deleting/Deactivating Personal Information
If your personally identifiable information changes (such as zip code, phone, email
or postal address), or if a user no longer desires our service, by logging into
your account you can edit this information yourself. You can also disable the e-mail
newsletter from within your account. You have the ability to request that your information
be removed from the database. However, you cannot delete information associated
with past purchases.
Notification of Changes
statement, the homepage, and other places we deem appropriate so our users are always
aware of what information we collect, how we use it, and under what circumstances,
under which the information was collected.
If, however, we are going to use users’ personally identifiable information in a
manner different from that stated at the time of collection we will notify users
via email. Users will have a choice as to whether or not we use their information
in this different manner. However, if users have opted out of all communication
with the site, or deleted/deactivated their account, then they will not be contacted,
nor will their personal information be used in this new manner. In addition, if
we make any material changes in our privacy practices that do not affect user information
already stored in our database, we will post a prominent notice on our Web site
notifying users of the change. In some cases where we post a notice we will also
email users, who have opted to receive communications from us, notifying them of
the changes in our privacy practices.
What information we do not share with others
We do not share, sell or trade e-mail addresses, information collected as part of
a survey or specific details about you or your household. Except to verify credit
card information to complete your order, we do not use or release any credit card
or financial information for any purpose. For privacy purposes, all information
relating to our customers is stored on a highly secure server that is not accessible
via the Internet.