Returns

Satisfaction Guaranteed!
At RockyMountainTrail your satisfaction is guaranteed. If, within 30 days of receipt (or, during the Holiday Season [orders placed from 11/17 to 12/31], you have until the end of January), you are not completely satisfied with your order, you may return unused or defective merchandise for a prompt, worry free, refund or exchange.

Details:
Returned merchandise must be unused and in original condition with all tags attached (Please do not fold the backpacks when returning). Upon receipt and verification of condition, you will receive a, prompt, refund to your credit card, for the price of the merchandise and taxes less shipping charges.

Defective merchandise, after 30 days, should be returned to the manufacturer for Warranty service. If within 30 days please contact us before shipping defective merchandise back.

How:
Ship the item (insured) to the following address:

RockyMountainTrail.com, Inc.
105 Isabel Ct.
Buena Vista, CO 81211

Include a copy of your packing slip and indicate on it as to whether you want a refund or exchange.

* It is recommended to return items using UPS or FedEx since you will have better package tracking information. If you choose to return an item using USPS it is HIGHLY recommended that you choose the Delivery Confirmation, Signature Required and insured options, RockyMounatinTrail.com is NOT responsible for any returns that are not upgraded to these options.

Questions:
Call us toll free at (866)797-7625 or e-mail us at sales@rockymountaintrail.com.