Return or Exchange Questions? Call toll free: (866)797-7625 or e-mail: firstname.lastname@example.org
During the Holidays (October thru December) the period for refunds/exchanges is extended to January 31st!
100% Satisfaction Guaranteed or Your Money Back!
-If within 30 days of receipt you are not completely satisfied with your order, you may return unused or defective
merchandise for a prompt refund or exchange. Returned merchandise must be clean, unused and in original
condition with all tags attached. To return or exchange an item, all you need to do is fill out the form on the back of
your packing slip and return it along with the item (please use original packaging) to the address below. No return
authorization (RMA) is required. You are responsible for return shipping costs and, for your protection, it is
recommended that items being returned are insured. Upon receipt and verification of condition, your merchandise
will be exchanged or refunded. Please allow 7-10 business days for your item(s) to be processed and credited. If
receiving a refund, your original method of payment will be credited for the purchase price (including taxes), less
shipping charges (if applicable).
Expedited Exchange? - Get what you want while it's available now! Speed up the exchange process
by placing a new order for the item you want while it is available now and then send us your original item for a
refund. The refund for the item(s) being returned will be processed upon receipt. If you need assistance please
give us a call at (866)797-7625.
Defective Merchandise - Please contact RockyMountainTrail.com, Inc. ((866)797-7625) within 30 days of purchase.
After 30 days of purchase, the merchandise must be returned to the manufacturer. Please refer to the warranty
section on our website for manufacturer instructions.
If you do not have your packing slip any more, please print and complete the following form and include it with the
Step 1: Customer Order Info:
(Customer Name)____________________________ (Order #)______________
(Email Address)______________________________ (Phone #)______________
Step 2: Exchange or Refund ? - Please check the applicable box. On exchanges please provide as
much information as possible.
Refund - Please credit my original method of payment for my merchandise.
Color:_______________ Color Code:_________ Size:_________ Qty:____
Please attach additional sheet if returning/exchanging for more than one item.
Step 3: Ship the Merchandise to:
Merchandise returned for an exchange or refund should be mailed to the following address:
Attn: Returns Department
105 Isabel Ct.