returns

Satisfaction Guaranteed!
Your satisfaction is guaranteed. If, within 30 days of receipt (or, during the Holiday Season (orders placed from 11/13 to 12/31), you have until the end of January), you are not completely satisfied with your order, you may return unused or defective merchandise for a prompt, worry free, refund or exchange.

Details:
Returned merchandise must be unused and in original condition with all tags attached (Please do not fold the backpacks when returning). You are responsible to pay to ship the item back to us. Upon receipt and verification of condition, you will receive a, prompt, refund to your credit card, for the price of the merchandise and taxes less shipping charges. Defective merchandise, after 30 days, should be returned to the manufacturer for Warranty service.

How?
Ship the item (insured) to the following address:

RockyMountainTrail.com
105 Isabel Ct.
Buena Vista, CO 81211

Include a copy of your packing slip and indicate on it as to whether you want a refund or exchange.

* It is recommended to return items using UPS or FedEx since you will have better package tracking information. If you choose to return an item using USPS it is highly recommended that you choose the Delivery Confirmation AND Signature Required options.