FREE Shipping on orders over $35 + Free $10 Promotional Giftcard on orders over $50

warranty

Warranty Information
We have done our best to ensure that the following warranty information is accurate and complete.However, the warranty information is summarized and it is subject to change without notice.It should be considered as information only and should not be considered legal and binding. Specific and binding manufacturer warranty information will be provided with your purchased merchandise.

ACR

Limited Warranty
This product is warranted against factory deft in material and workmanship for a period of 1 (one) year from date of purchase or receipt as a gift. During the warranty period ACR Electronics Inc. will repair or at its option, replace at no cost to you for labor, materials or return transportation.

For further assistance, please contact our Technical Service Department at:
ACR Electronics, Inc.
5757 Ravenswood Road
Fort Lauderdale, FL 33312-5645

Email: service@acrelectronics.com, Fax: (954) 983-5087, Phone: (954) 981-3333


Atlas

Atlas warrants all Atlas products to be free from defects in materials and workmanship for the life of the product to the original purchaser from the original date of purchase at retail. It will be repaired, or replaced if, upon inspection at an authorized Atlas Service Center by an Atlas Warranty Service Technician, it is found to be defective in materials or workmanship. This warranty does not apply to damage resulting from normal wear and tear, accidents, abuse or negligence. This warranty does not apply to repairs or alterations that have been made outside of an authorized Atlas repair facility, and is subject to specific terms and limitations as specified. This warranty does not apply to the Atlas Junior, rental or demo snowshoes, which have a limited warranty of one year from purchase date.

To return a product for inspection please contact the dealer you purchased your snowshoes from or to find an official Atlas dealer near you click here.


Backpackers Pantry

Every item we sell has a manufacturer’s warranty. On top of that, we add our 60-day no hassle return policy. Guaranteed. Phone: (954) 981-3333 or email: info@backpackerspantry.com


Black Diamond

Warranty and Repair
2084 East 3900 South
Salt Lake City, Utah 84124
801-365-5555
warranty@bdel.com
Include your name, address, phone number, and a brief description of the problem. Items sent in for repair MUST be cleaned first or it will be returned.

Limited Warranty: We warrant for one year from purchase date and only to the original retail buyer (Buyer) that our products (Products) are free from defects in material and workmanship. For headlamps our warranty is for three years. If Buyer discovers a covered defect, Buyer should return the Product to the place of purchase. In the event that this is not possible, return the Product to us at the address provided. The Product will be repaired or replaced at our discretion. That is the extent of our liability under this Warranty and, upon expiration of the applicable warranty period, all such liability shall terminate. We reserve the right to require proof of purchase for all warranty claims.


Brunton

What is covered?
Johnson Outdoors Gear LLC warrants your Silva® brand product to be free from defects in materials or workmanship and to perform accurately, for the life of the product. The life of the product is determined from the date of purchase until such time as the product is no longer serviceable due to normal wear and tear.

What is not covered?
Normal wear, abrasion, melting, misuse, alteration, abuse (including any disassembly) are not covered by this warranty.

THERE ARE NO OTHER EXPRESS WARRANTIES BEYOND THE TERMS OF THIS LIMITED WARRANTY. IN NO EVENT SHALL JOHNSON OUTDOORS GEAR LLC BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.

Some states do not allow exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.

How to obtain warranty service.
Should a defect covered by this warranty appear in your watch, call our Consumer Service Department toll-free at 1.800.572.8822 for return authorization and instructions. (You must pay the cost of returning the unit to us). If the product is found to be defective in material or workmanship, we shall, at our option, either repair or replace it without charge, and will pay the cost of return shipment to you.


Buck

THE BUCK FOREVER WARRANTY
The Buck Knives Forever Warranty is pretty much what it says. A Buck Knife is built to last. But if for some reason, your Buck is defective due to materials or workmanship, you can return it to us for repair. No matter where you bought it. We will repair your knife, including parts, labor and or replacement with a new knife at our discretion. Keep in mind; repair is not always possible or practical. We will replace your knife with the same or one that is comparable if your knife is no longer available. Please note if your knife has sentimental value when you send the knife to us.

REPAIRS NOT COVERED UNDER WARRANTY
If your knife needs to be repaired, please send it to us for evaluation. Don’t try to repair it yourself. Self–repair will void your warranty, not to mention that it could cause self–injury.

Reasons why we may charge you a small fee for a repair:

  • Damage caused by misuse or abuse.
  • Failure to care, clean and maintain your knife.
  • Damage due to self–repair.
  • Knife loss due to shipping to and from the Buck Knives factory
  • Damage due to dismantling or tampering with your Buck knife
  • Sharpening your Buck knife on a grinder.

HOW TO SEND YOUR KNIFE IN FOR REPAIR:
Tell us who you are and what is wrong with your knife: Let us know what you think is wrong with your knife. Include your name, address, phone number and email address.
Wrap your knife securely: Before you ship your knife, please make sure you have cleaned it thoroughly, removing all traces of game remnance. Please put each cleaned knife in a sheath or wrap in cardboard to protect it during shipping. Pack it so the point will not cut through the packaging. You will get your sheath or cardboard back upon return.
Packing up your knife: We prefer that you pack your knife in a box. A padded envelope may also work if the knife isn’t too heavy or bulky. Be sure to put packing around the knife so it sits securely in the package.
Shipping method: We recommend that you insure your package and send it by a certified receipt that can be tracked if necessary. This will help protect you against possibility of loss or damage to your knife. Note that knife loss, including shipping to and from the Buck factory, is not covered under warranty.

Send your packaged knife to:
Buck Knives
Attn: Warranty Dept.
660 S. Lochsa St.
Post Falls, ID 83854
Toll Free: 800 326-2825 x184


CamelBak

Important! Please call, fax or e-mail CamelBak for an RMA number before returning any items. You can reach us the following ways:

  • 800.767.8725 x1
  • Fax at 707.665.9231
  • warranty@camelbak.com.

CamelBak® Products, Inc. warrants the products which it manufactures to be free from defects in material and workmanship for a period of two years from the date of purchase. This warranty is limited to the original purchaser of the product and is not transferable. During the two year warranty period, CamelBak will repair or replace, at its option, only the defective part of the pack, reservoir, Bite Valve™ or outer pack at no additional charge. This limited warranty does not extend to any products which have been damaged as a result of accident, misuse, abuse or as a result of service or modification by anyone other than CamelBak. Except as expressly set forth above, no other warranties are expressed or implied, including, but not limited to, any implied warranties or merchantability and fitness for a particular purpose, and CamelBak expressly disclaims all warranties not stated herein. All implied warranties, including implied warranties for merchantability or fitness for a particular purpose, are limited to the duration of this warranty. In the event the product is not free from defects as warrantied above, the purchaser's sole remedy shall be repair or replacement as provided above. Under no circumstances will CamelBak be liable to the purchaser or any user for any damages, including any incidental or consequential damages, expenses,lost profits, lost savings or other damages for consumer products. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and does not affect your statutory rights which vary from state to state or country to country. Mail Warranty work to: CamelBak Products, Inc. Distribution Center, attn: Warranty & Return, RMA #, 6794 Calle De Linea, San Diego, CA 92154-8015. Make sure to put your RMA# clearly on the outside of the package.


Clif

Send in your product to:
Clif Bar & Company
1610 5th St.
Berkeley, CA 94710-1715
CA Tel. 510-558-7855
Toll Free: 800-254-3227
Fax 510-558-7872


Coghlans

Send in your product to:
121 Irene St.
Winnipeg, MB, Canada R3T 4C7
Phone: (204) 284-9550
Toll Free: 877-264-4526
Fax: (204) 475-4127
Email: coghlans@coghlans.mb.ca


Columbia

You can reach Columbia at 800-547-8066

Limited Warranty - Outerwear (Does not apply to footwear or sportswear)

What This Warranty Covers: This Limited Warranty covers defects in materials and workmanship in outerwear manufactured by Columbia Sportswear Company (Outerwear). This includes defects in zipper pulls, zippers, snaps, stitching, dye bleeding, leaking of Columbia's waterproof Outerwear line, and any other Outerwear defects that may occur under normal wear. Columbia does not warranty and is not responsible for damages caused by misuse, abuse, accidents, the natural breakdown of materials over time, or problems that may be reasonably expected with normal wear or failure to follow Outerwear care instructions.

How Long This Warranty Lasts: This Warranty lasts for as long as you, the original purchaser, own the Outerwear. Coverage ends if you sell or transfer the Outerwear.

How To Get Warranty Service: You may seek resolution directly through the retailer where you purchased the Outerwear. In many cases, the retailer will be able to assist you. You may also send Outerwear (including any shell, liner, and other components), shipping prepaid, (You pay to ship the item to us, we pay to ship the item back to you) directly to us at Columbia Sportswear, Attention: Warranty Department, 7000 North Leadbetter Rd., Portland, Oregon 97203. Outerwear must be cleaned prior to shipment according to its care instructions. Please include a cover letter with your name, address, daytime phone number and a brief description of the problem. A copy of your original receipt or proof of purchase may also be required. We suggest that you send the Outerwear via a shipping service such as UPS so that the package can be traced if necessary.

What We Will Do: The Columbia Sportswear Warranty Department will inspect the Outerwear at no charge to you. If the Warranty Department determines, in its sole discretion, that the Outerwear has a defect covered under this Warranty, we will repair or replace it within approximately four weeks. If the defective Outerwear is not repairable and an identical product is not available, we will replace it with a garment of comparable style and color at our discretion.

How Local Law Applies: This Limited Warranty gives you specific legal rights. You may also have other rights that vary from jurisdiction to jurisdiction.

Limitation of Liability: Columbia's and your maximum liability to the other, INCLUDING WITHOUT LIMITATION LIABILTY UNDER ANY EXPRESS OR IMPLIED WARRANTY, is limited to the purchase price you paid for the Outerwear. Neither you nor Columbia are liable to the other if you or it are unable to perform due to events you or it are unable to control, such as acts of God, or for property damage, personal injury, loss of use, or other consequential, punitive, or special damages, however caused, whether for breach of warranty, tort (including negligence), strict liability or otherwise, other than those damages which are incapable of limitation, exclusion or restriction under applicable law. Some jurisdictions do not allow limitation OR EXCLUSION of incidental or consequential damages, so the above limitations or exclusions may not apply to you in whole or in part.

Equipment: To obtain warranty service on your Columbia Sportswear backpack, duffel or luggage, please send the item, shipping prepaid, directly to us:

Sportswear. If you experience a defect in materials or workmanship within 30 days of purchase you may contact us to inquire about warranty replacement. Customers who have an item that is older than 30 days will need to contact the Columbia Sportswear Warranty Department at the address below.

  • Columbia Sportswear
  • Attn: Warranty Department
  • 7000 N. Leadbetter Rd.
  • Portland, Oregon 97203

Please include a cover letter with your name, address, daytime phone number and a brief description of the problem. A copy of your original receipt or proof of purchase may also be required. We suggest that you send the item via a shipping service that will provide a tracking number to trace the package if necessary.

The Columbia Sportswear Warranty Department will inspect the item. If the Warranty Department determines, in its sole discretion, that the item has a defect covered under Warranty, we will repair or replace it. If the defective item is not repairable and an identical product is not available, we will replace it with one of comparable style and color at our discretion.


CRKT

THE CRKT LIMITED LIFETIME KNIFE WARRANTY
This warranty covers any defects in materials or workmanship. If one of our knives ever breaks or fails because of material or manufacturing defect, we’ll replace the knife.

This warranty runs as long as you own your knife. Coverage ends if you sell or otherwise transfer the knife to someone else, or if your CRKT knife is modified in any way.

This warranty does not cover breakage or failure due to misuse of the knife. Knives as good as ours rarely break or fail because of a defect. Usually they break or fail from what we call “tool abuse”—using them for unsuitable tasks like prying or pounding. Therefore, blade tip breakage is not covered by our warranty. Use of a knife for any purpose other than cutting voids the warranty. (The exceptions to this caution are the A.B.C. Aqua and MAK-1 Multiple Access Knife which have tips designed specifically for prying.) So please match the tool to the task, and use your knife only for cutting. The knife will last longer, and you’ll be safer too. This warranty does not cover failure of mechanisms due to your failure to properly maintain them.

Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of consequential damages, so this exclusion or limitation may not apply to you.

Misuse of your knife can cause serious injury or even death. It can also cause your knife to break or fail and the CRKT limited lifetime warranty will not apply. Failure to properly maintain your knife also may cause its mechanisms to not function properly, which could result in injury to you or damage to the knife. Follow the do’s and don’ts which are included in your CRKT knife package and the knife will last longer and you’ll be safer too.

If you have a problem with a CRKT knife or accessory which is the result of a defect in materials or workmanship per the warranty statements above, here is how to return it to us.

  • Package your knife securely and insure it for your own protection.
  • Include a note with a brief description of the problem and how it occurred.
  • Include your name, street address, telephone number and email address if available.
  • Send your knife or accessory to:
    Warranty Claims
    Columbia River Knife & Tool
    18348 SW 126th Place
    Tualatin, OR 97062 USA
    Toll Free: 800-891-3100


DAKINE

Please call or email DAKINE before returning your product:
  • (541)386-3166
  • warranty@dakine.com
DAKINE guarantees all our products. DAKINE will repair or replace any products found to be defective. All warranty claims should be accompanied by an explanation and a receipt. Damage due to wear and tear will be repaired at a reasonable charge. Defective products needing repair or replacement must be accompanied by a Return Authorization (RA) number. The RA can be obtained by contacting the DAKINE customer service department at (541)386-3166. When sending the product back, make sure that a return address is included and the RA number is clearly marked on the outside of the package. Customers are responsible for the freight charges when sending the product back to DAKINE for repair or replacement. DAKINE will in turn send the replacement or repaired merchandise free of charge depending on the nature of the repair. All returned products should be sent to the following address:

DAKINE (Warranty Department)
408 Columbia
Hood River, OR 97031

For more information please go to www.dakine.com.

Deuter

Deuter USA warrants its products against defects in materials and workmanship for the lifetime of the product. This warrant does not cover the damage cause by extreme use, improper care or the natural breakdown of materials over time. If a Deuter product is deemed defective, clean it and return it to Deuter USA, post-paid, and we will repair or replace it at our discretion.


EastPak

Lifetime Guarantee/Warrantee(for U.S. and Canada)
All Eastpak products are designed and manufactured to provide maximum carefree service.Eastpak products carry a lifetime guarantee to be free of defects in materials or workmanship. This does not cover normal wear and tear or abuse.Eastpak will repair or replace, without cost to our customers, any product that is defective in materials or workmanship promptly after its return to:

  • Warranty Service Department, Eastpak
  • 1202 Shuksan Way
  • Everett, WA 98203
  • 1-800-426-9227
  • 1-425-407-1224

For more information please go to www.EastPak.com.


Eureka

What Is Covered:
Eureka! warrants to the original purchaser that its products are free from defects in material and workmanship, for the term described, except as qualified below. The life of the product is determined from the date of purchase until such time as the product is no longer serviceable due to normal wear and tear.

Warranty Term:
Consumer Tents and Aluminum Pole Screen Houses: the life of the product
Steel Pole Screen Houses: 3 years from the date of purchase
Solar Shades: 2 years from the date of purchase
Sleeping Bags: the life of the product

What Is Not Covered:
Consumer Tents and Aluminum Pole Screen Houses:
Eureka! shall not be responsible for the natural breakdown of materials that occurs inevitably with extended use (e.g., Ultraviolet (UV) light damage on tents, exhausted zippers), or defects caused by accident, abuse, alteration, animal attack, storm damage, misuse or improper care.

Alterations or Modifications:
DO NOT misuse, modify or alter this product in any way from its condition at the time of sale. Alteration, modification or any use of this product contrary to the accompanying written instructions shall void the warranty. Moreover, any misuse, alteration or modification of the product shall absolve Johnson Outdoors Inc of any liability for property damages or injuries sustained as a result of such misuse, modification or alteration.

Call Eureka! at 1-800-345-7622 for more information


Garmin

Non-Aviation Limited Warranty
All Garmin products are warranted to be free from defects in materials or workmanship for one year from the date of purchase. Within this period, Garmin International, Inc. will, at its sole option, repair or replace any components which fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided that the customer shall be responsible for any transportation cost. This warranty does not cover failures due to abuse, misuse, accident or unauthorized alterations or repairs.
Note: Repairs have a 90 day warranty. If the unit sent in is still under its original warranty, then the new warranty is 90 days or to the end of the original one year warranty, depending upon which is longer.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. IN NO EVENT SHALL GARMIN BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE OR INABILITY TO USE THE PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Garmin retains the exclusive right to repair or replace the product or offer a full refund of the purchase price at its sole discretion. SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY.

Procedure for Claims Under Non-Aviation and Aviation Limited Warranties
To obtain warranty service, an original or copy of the sales receipt from the original retailer is required. Online auction confirmations are not accepted for warranty verification, and Garmin will not replace missing components from any package purchased through an online auction. Garmin retains the exclusive right to either repair or replace the unit with a "newly-overhauled" (NOH) unit or new unit at its sole discretion. The same policy shall apply to software. Please complete these two easy steps:

STEP 1: Contact Garmin Technical Support to receive an RMA number.
Call or e-mail Garmin Technical Support Specialists to describe the problem you are experiencing and request a Return Material Authorization (RMA) tracking number. You will need to provide the unit's serial number (if applicable), your return shipping address, and a daytime telephone number.
***Aviation Panel Mount or Aviation Remote Mount products require an authorized person to return the aircraft system to service after product repair. Please arrange RMA's through your favorite Authorized Garmin Aviation Service Center.***

  • Phone: 1-800-800-1020, 913-397-8200
  • Fax: 913-397-8282
  • E-mail: Tech Support
For Garmin AT products only:
  • Phone: 1-800-525-6726 (U.S.)
  • 1-800-654-3415 (Canada)
  • 503-391-3411
  • Fax: 503-364-2138
  • E-mail: Tech Support
STEP 2: Ship the unit, along with the RMA number, to Garmin. Once you have received the RMA number, securely package the unit and ship it (insured) to the following address:
  • Garmin International
  • 1200 E. 151st Street
  • RMA Number: (insert your RMA number here - see above)
  • Dock Door #1
  • Olathe, KS 66062 USA
For Garmin AT products only:
  • Garmin AT, Inc.
  • RMA Number: (insert your RMA number here - see above)
  • 2345 Turner Rd. SE
  • Salem, OR 97302

Gerber

Gerber has two warranties depending on the product, see product page for specific warranty.

Limited Lifetime Warranty
Gerber warrants to the original consumer purchaser that this product, if used in accordance with these instructions, will be free of defects in material and workmanship for as long as he or she owns the product. At Gerber's option, defective product will be repaired, replaced or substituted with a product of equal value. To obtain warranty service, send the product, shipping paid, along with an explanation of the defect, proof of purchase and your name, address and phone number to the address below . REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. GERBER SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state. For product requiring a battery, the battery is not warranted.

One Year Warranty
Gerber warrants to the original consumer purchaser that this product, if used in accordance with these instructions, will be free of defects in material and workmanship for one year from date of purchase. At Gerber's option, defective product will be repaired, replaced or substituted with a product of equal value. To obtain warranty service, send the product, shipping paid, along with an explanation of the defect, proof of purchase and your name, address and phone number to the address below . REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. GERBER SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. This warranty gives you specific legal rights and you may have other rights which vary from state to state. For product requiring a battery, the battery is not warranted.

Warranty Address
Gerber Legendary Blades
ATTN: Service Department
14200 SW 72nd Ave.
Portland, OR 97224
sales@gerberblades.com
Toll Free: 800.458.1606


Gregory

THE GREGORY LIFETIME GUARANTEE
We build Gregory gear to last a lifetime and that's how long we stand behind it. We guarantee to you, the original purchaser, that this product will be free from defects in materials or workmanship, for as long as you own it. If you think this product has any defects in materials or workmanship, then just send it to us post-paid and clean, with proof of purchase. If the product is defective, then we'll fix it or replace it with a new one and return it to you at our expense. This warranty does not cover damage due to unreasonable use or improper care. (Sorry, no free repairs if you have been using your pack as a feed bag for bears or cleaning it with white gas.)

LIMITED WARRANTY
The manufacturer shall not be held responsible for incidental or consequential damage nor the natural breakdown of materials which occurs with extended use. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

If your Gregory pack or accessory needs service or repair due to normal wear and tear, animal attack, accident or some other reason that’s not covered under the warranty we will provide the necessary service for a reasonable charge, plus shipping and handling. To make a return, please call customer service to receive a return merchandise authorization number (RMA). Send your clean pack, postage prepaid along with a description of what needs attention. Will contact you with an estimate of the repair charges and do the work after your approval and payment of our quote.

For service and repairs, please contact our Customer Service Department at:
(877) 477-4292
(8:00 a.m. to 4:30 p.m. Pacific Time).

Gregory Mountain Products
Mailing Address:

  • P.O. Box 9015
  • Temecula, CA 92589-9015
Shipping Address:
  • 27969 Jefferson Avenue
  • Temecula, CA 92590

GSI

Life time warranty on manufacturer’s defects. Toll Free: 800.704.4474


Guyot Designs

Guyot Designs warrants that this product will be free of defects in material and workmanship for as long as the original purchaser owns the product.
Toll Free: 800-426-4840


High Sierra

Most High Sierra Bags are warranted for life to the original owner against defects in materials or workmanship under normal recreational use.If warranted product fails due to a material or manufacturing defect, we will repair or replace the product at our option.

Garment bags and products with wheels are warranted for five years (from date of purchase) to the original owner against defects in materials or workmanship under normal recreational use.If warranted product fails due to a material or manufacturing defect, we will repair or replace the product at our option.

This warrant covers only defects in materials and workmanship.It does not cover normal wear and tear, accidents, fading, abuse, alteration, negligence and misuse; repairs due to such circumstances will be performed for a reasonable charge.

To obtain warranty service, the original owner should send the product prepaid (some states require that products accepted for repair be clean therefore cleaning charges may be applied when a dirty product is returned) and written proof of purchase to:

  • High Sierra Warranty Dept.
  • 880 Corporate Woods Parkway
  • Vernon Hills, Illinois 60061-3164
  • (800)323-9590

This warranty is in lieu of all other warranties, expressed or implied, except implied consumer warranties required by law.In no event shall High Sierra be liable for consequential damages or loss of use, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights and you may have other rights provided for by law, which may vary from state to state.Some states have laws governing warranty coverage, so the above limitations may not apply to you.

For more information please go to www.highsierrasport.com.


Industrial Revolution–Light My Fire

Stand behind their products against any manufacturing defects. Toll Free: 888-297-6062


JanSport

Full Lifetime Warranty (for U.S. and Canada)

JanSport Outdoor Equipment is warranted to be free from defects in materials and workmanship for the life of the product (excluding any applicable electronic components that are warranted for a period of only 90 days). Our warranty applies when the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by typical wear and tear, unreasonable use, or neglect. This warranty gives you specific legal rights, and you may also have other rights that may vary from state to state.

Warranty Return Address

  • US & Canada
  • The JanSport Warranty Service Center
  • 1202 Shuksan Way
  • Everett, WA 98203
  • USA
  • 1-800-558-3600
For more information please go to www.JanSport.com.

Kelty

Kelty takes pride in the quality of our products and guarantees that the materials and workmanship will be free from defects for the life of the product (with the exception of furniture, sleeping pads and air beds, which have a one year limited warranty). This is limited to original owners.

This warranty supersedes any other warranty and is subject to the following conditions and limitations.

Since no Kelty product is indestructible, Kelty’s warranty does not cover defects attributable to or resulting from normal wear and tear (ie: exhausted zippers), natural hazard damage (ie: weather, animals, ultraviolet [UV] damage on tents), abuse or alteration.


For full warranty information and return forms please go to www.Kelty.com.

Klean Kanteen

Klean Kanteens and accessories produced by Klean Kanteen such as caps, slings, and bike cages, come with a one-year warranty against manufacturer defects. Normal wear and tear, including scratches and dents, are not covered under the Klean Kanteen warranty.

Accessories by other manufacturers, such as BuiltNY®, are covered by the warranty of the original manufacturer. They only qualify for warranty return through Klean Kanteen if purchased from www.kleankanteen.com. Toll Free: 800-767-3173


Leatherman

If within 25 years from date of purchase you find any defect in material or workmanship with your Leatherman product, return it to Leatherman Tool Group, Inc. for repair. At our option, we may replace the product.

This warranty does not cover abuse, alteration, unauthorized or unreasonable use of the Leatherman product. This warranty does not cover sheaths, accessories or oxide finishes. We recommend you replace the sheath as necessary.

In order to obtain service, return your tool to the address shown above. When you send your tool, be sure it is insured. We cannot be responsible for items that do not reach us. Leatherman Tool Group, Inc. is not liable for incidential or consequential damages. Some states do not allow the exclusion or limitation of incidential or consequential damages, so the above exclusion may not apply to you.

This warranty also gives you specific legal rights, and you may also have other rights which may vary from state to state.Leatherman Tool Group, Inc. proudly backs their products. If you ever have a problem with a genuine Leatherman tool you can count on Leatherman to make it right with fast warranty service. Please contact Leatherman Tool Group, Inc.

Leatherman Tool Group, Inc.
12106 N.E. Ainsworth Cir.,
Portland, OR 97220
Phone: (503) 253-7826
FAX (503) 253-7830


Leki

LEKI's Ski Pole warranty:
There is a one year warranty on our Carbon Shaft Ski poles and a two year warranty on Aluminum Shaft Ski poles. The two year warranty only covers HTS Series pole shafts that are 5.5 and higher. TS poles are not covered under warranty. The warranty covers shaft breakage only.
What is not covered under the LEKI Warranty?

  • The warranty does not cover normal wear and tear
  • It does not cover lost or stolen pole parts
  • Broken Tips, Grips or Baskets
  • Missing Baskets, Tips, Straps or Grips due to wear and tear

Trekking Pole warranty:
There is a one year warranty on LEKI Carbon Shaft Trekking poles and a lifetime warranty on LEKI Aluminum Shaft Trekking poles. The warranty covers shaft breakage only.
What is not covered under the LEKI Warranty?
  • The Warranty does not cover normal wear and tear
  • Lost or stolen straps or pole sections
  • Chewed straps or grips by animals or other living beings
  • Broken or worn Straps and Grips
  • Broken, lost or worn Expanders
  • Broken, lost or worn Sleeves
  • Broken, worn or lost Baskets
  • Broken, worn or lost Flextips.

Nordic Walking Pole warranty:
There is a one year warranty on LEKI Carbon Shaft Nordic Walking poles and a lifetime warranty on LEKI Aluminum Shaft Nordic Walking poles. The warranty covers shaft breakage only.
What is not covered under the LEKI Warranty?
  • The Warranty does not cover normal wear and tear
  • Lost or stolen straps or pole sections
  • Chewed straps or grips by animals or other living beings
  • Broken or worn Straps and Grips
  • Broken, lost or worn Expanders
  • Broken, lost or worn Sleeves
  • Broken, worn or lost Baskets
  • Broken, worn or lost Flextips


LEKI USA, Inc.
458 Sonwil Drive
Buffalo, NY 14225
Fax: (800) 291-2161
Skype: LEKI Customer Service


Little Bear

All Little Bear snowshoes have a limited warranty. For one year from the date of purchase (for the original owner), Little Bear warrants this product to be free from defects in materials and workmanship. This warranty does not apply to damage resulting from normal wear and tear, accident, abuse, or negligence. It also does not apply to repairs or alterations that have been made outside of an authorized Little Bear repair facility.

For warranty service return to place of purchase or contact your nearest Little Bear dealer.

  • 4201 Sixth Ave.
  • South, Seattle, WA 98108

Lowe Alpine

WARRANTY INFORMATION

190 Hanover Street
Lebanon, NH 03766
1-877-888-8533 (toll free)
1-603-448-8873 (fax)

Hours of operation: M-F, 8am to 5pm EDT
Lowe Alpine guarantees all of its products against defects in materials and workmanship* for the life of the product (not the owner's lifetime) to the original purchaser. And while normal maintenance will help extend the life of the product, it's important to understand and expect that the materials will wear out over the course of common use and time.

If you product fails prematurely, please gather any/all proof of purchase - i.e. receipt, credit card statement, order acknowledgment, etc... - and return it to the dealer you purchased it from or an authorized Lowe alpine retailer. If you are unable to get assistance from the retailer, you may contact Lowe Alpine for an RA# (return authorization) provided you have a proof or purchase or other similar documentation. If the product is deemed defective, Lowe Alpine will repair or replace the product at its option. Your statutory rights are not affected by this warranty.

*This warranty policy does not cover damage caused by accidents or misuse, nor does it cover the natural breakdown of materials which will occur over extended use and time - e.g. zipper failure, fabric and stitching abrasion. In addition, product seconds, overages, SMUs (special make-ups), and non-authorized retailer purchases are not covered.


Marmot

We warrant every product we make to be free of manufacturer defects. Should you have a warranty issue, return the item to us. We will repair it if possible or replace all valid warranty items. California law states that products accepted for review must be clean. Please clean your Marmot product before returning it to us or cleaning charges must be assessed before a review can be made. It's not just the law - we don't like stinky product. Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed, are not covered by the Marmot Warranty.

In the U.S., send your Marmot garment/gear needing warranty attention or repair to:

  • Marmot Mountain, LLC.
  • Attn: Warranty Dept.
  • 2321 Circadian Way
  • Santa Rosa, CA 95407

Make sure the garment/gear is clean, as California law prohibits us from working on dirty items. We suggest shipping via UPS or FedEx so that the shipment can be tracked, and include a note in the package with your name, address, phone #, and description and location of the problem. There will be a charge for repairs not covered by the Marmot warranty, and you will be notified of the amount. If you have any other questions, please call us toll-free at 888-311-2900 Mon. - Fri. between 7:30 a.m. and 5 p.m. pacific coast time.


Mountain Hardwear

Mountain Hardwear guarantees that every product we make will stand up to the use for which it was designed. In standing by this guarantee, Mountain Hardwear provides a limited lifetime warranty, to the original owner, on all products against defects in materials or workmanship. All defective or damaged products should be returned to us for evaluation and will be repaired or replaced at our discretion. Rips, burns, tears, and damages due to accident, normal wear and tear, improper care, mis-use or the natural breakdown of colors and materials over time are not covered by warranty, but can be repaired for a nominal fee at Mountain Hardwear‘s discretion. Products sent for repair must be cleaned prior to sending. Mountain Hardwear does not process returns or exchanges for undamaged product. Please visit the dealer from which you purchased your Mountain Hardwear product should you need to return or exchange an undamaged item.

For International warranty questions or claims, please contact the Mountain Hardwear representative in your country.

Special Instructions for Warranty Returns (U.S. ONLY)
For the quickest service please follow these instructions:

  • All products being returned require a Return Authorization (RA) number. Call 1-800-953-8398 between 8:30 and 5:00 PST to receive an RA number. It is critical to call and receive an RA number prior to sending your item.
  • Write your RA number on the outside of the package. If a package does not clearly and legibly display a complete RA number, it will be returned, unprocessed, to the sender.
  • Please include a letter with your name, address and phone number as well as the problem you are having and/or what happened to your product.
  • Clean items prior to sending. All items received for inspection and/or repair must be clean as required by California State Regulation. This includes tents, sleeping bags, and clothing Items received that are deemed insufficiently cleaned will be returned to the customer unprocessed.
  • Mark affected area with masking tape or a rubber band.
  • Shipping information: Customer is responsible for giving a secure return shipping address. Customers are responsible for the cost of shipping items to Mountain Hardwear. Mountain Hardwear will pay the return shipping costs for processed items. We ship all return warranty items via UPS or FedEx ground. If expedited return shipping is desired, the customer will be required to pay the difference between ground and the expedited shipping cost.
  • Timing for Repairs: Typical turnaround time is three to four weeks from the time we receive your product until it is returned to you. During peak season, turnaround time can take up to six weeks.
  • Send item to:
    • Warranty
    • Mountain Hardwear
    • 1414 Harbour Way South
    • Ford Point, Suite 1005
    • Richmond, CA 94804
  • WE STRONGLY RECOMMEND YOU GET A TRACKING NUMBER WHEN SENDING YOUR ITEM! We do not take responsibility for items not received and/or not being tracked to this location.

MSR

TENT WARRANTY - MSR'S DOUBLE GUARANTEE
MSR MATERIALS & WORKMANSHIP GUARANTEE
MSR warranties the materials and workmanship in every MSR tent we make to the original owner. If your MSR tent has received proper care, but fails due to a defect in manufacturing, the tent will be repaired or replaced at our discretion. Repairs due to accident, improper care or negligence where MSR is not at fault – including sun degradation, mildew, wear and tear due to hard use – will be performed at a reasonable charge.

MSR LIFETIME POLE GUARANTEE
MSR offers a lifetime warranty, to the original owner, on all MSR tent framework. If your tent pole breaks, MSR will repair or replace it, FREE, for the lifetime of the tent, upon postage paid delivery to the MSR Product Service Center.

This warranty applies only to the original purchaser. Proof of purchase is required. Products purchased from an independent dealer should be returned to the dealer for forwarding to MSR. All shipping charges are the responsibility of the purchaser. Return shipping and handling is $5 for most items, $10 for tents.

TENT REPAIRS Before Sending Tents Back for Repair...

  • Contact us for an RA# and correct shipping address prior to sending your tent in for service.
  • Provide a detailed description of the problem, including a simple sketch, showing the location of the affected area(s) if they are difficult to find or are very small.
  • Mark the affected area(s) with a piece of masking tape, referencing each marked area on your sketch.
  • Include your name and phone number so that we can contact you for further information, if clarification is needed.
  • Clean the tent prior to sending it in. Repair services does not include cleaning. Tents that are dirty will be returned.
MSR Product Service Center
  • 206-505-9500
  • 1-800-531-9531
  • Hours: M-F 8:00-4:00 PST
MSR Tents (warranty period for body & fly - 3 years) (warranty period for poles - lifetime)
Stove Warranties This MSR stove has a limited lifetime warranty. Should this product fail during its life, return it to MSR or an authorized MSR dealer. MSR will repair or replace it at our option, free of charge. Repairs required due to improper use or care, negligence, product modification, or accident are not covered under this warranty agreement but will be performed at a nominal charge upon request. This warranty applies only to the original purchaser. Proof of purchase is required. Products purchased from an independent dealer should be returned to the dealer for forwarding to MSR. Shipping cost to MSR is the responsibility of the purchaser. Return postage will be paid by MSR. MSR shall not be liable for any direct, indirect or incidental damages whatsoever that arise from use of product.

STOVE REPAIRS
Before Sending Stoves Back for Repair...
  • Contact us for an RA# and correct shipping address prior to sending your stove in for service.
  • Include your RA#, name, complete address, phone number and a brief note or packing list with your gear.

Failures occuring due to a manufacturing defect, within the warranty period of respective items, will be repaired/ replaced at no charge. Parts will be charged at current retail prices. All repairs carry a 90-day warranty against defects in materials or workmanship. We try to stock all obsolete stove parts, but please be advised that some stoves may be too old or damaged to justify repair. Return shipping and handling charge is an additional $5 for most items.

MSR Product Service Center
206-505-9500
1-800-531-9531
Hours: M-F 8:00-4:00 PST

COOKWARE LIMITED WARRANTY
This MSR cookware has a limited lifetime warranty. Should this product fail during its life, return it to MSR or an authorized MSR dealer. MSR will repair or replace it at our option, free of charge. Repairs required due to improper use or care, negligence, product modification, or accident are not covered under this warranty agreement but will be performed at a nominal charge upon request.
This warranty applies only to the original purchaser. Proof of purchase is required. Products purchased from an independent dealer should be returned to the dealer for forwarding to MSR. Shipping cost to MSR is the responsibility of the purchaser. Return postage will be paid by MSR. MSR shall not be liable for any direct, indirect or incidental damages whatsoever that arise from use of product.

WATER FILTERS LIMITED WARRANTY Both the MiniWorks and WaterWorks II have a 3-year limited warranty. Should this product fail during the 3-year warranty period, return it to one of our authorized repair facilities. We will repair it or replace it at our option, free of charge. Repairs due to improper use or care, negligence, product modification, or accident are not covered under this warranty agreement, but will be performed at a nominal charge on request.
This warranty applies only to the original purchaser. Proof of purchase is required. Products purchased from an independent dealer should be returned to the dealer for forwarding to MSR. All shipping charges are the responsibility of the purchaser. Return shipping and handling is $5 for most items.

WATER FILTER REPAIRS
Before Sending In Your Repair...

  • Contact us for an RA# and correct shipping address prior to sending your stove in for service.
  • Include your RA#, name, complete address, phone number and a brief note or packing list with your gear.

Failures occuring due to a manufacturing defect, within the warranty period of respective items, will be repaired/ replaced at no charge. Parts will be charged at current retail prices. All repairs carry a 90-day warranty against defects in materials or workmanship. Return shipping and handling charge is an additional $5 for most items.

MSR Product Service Center
206-505-9500
1-800-531-9531
Hours: M-F 8:00-4:00 PST


Oakley

All Oakley backpacks are warranted against defects in material or workmanship for 30 days from the date of purchase. Warranty claims are to be made through the Authorized Oakley dealer where purchased. Warranty is only valid with proof of purchase from an Authorized Oakley Dealer. The Oakley warranty program does not cover any defects due to improper fit. Alteration of Oakley products will void warranty.

All Oakley eyewear is warranted for one year from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase from an Authorized Oakley Dealer. Oakley warranty program does not cover scratched lenses. Alteration of Oakley products will void warranty. Additional services are available for a nominal charge.

Scratched lenses are not covered under Oakley’s warranty policy. Replacement lenses can either be purchased through your local Authorized Oakley Dealer, Oakley.com, or by calling toll free (800) 431-1439

If your eyewear was purchased within the last three years and is now discontinued, you may be eligible for the Oakley Upgrade Program. Please call Oakley Customer Service at (800) 403-7449.


Osprey

Please visit Osprey's website for more details:
  • http://www.ospreypacks.com/CustomerService/WarrantyInformation/
  • 866-314-3130

Outdoor Research

Returns and Exchanges
Need to make a return or exchange of your Outdoor Research or Exped product? Follow these easy steps.
  • Contact us before sending in your gear. Call or email our Customer Service Department (M-F, 8am – 5pm PST) to obtain a Return Authorization Number (RA#).This will ensure proper tracking of your return/exchange.
  • Customer Service Department: 888-467-4327 or info@outdoorresearch.com.
  • Be sure to clean products before sending them back to us. Products will be returned if they are unclean.
  • We recommend returning items via a traceable and insured method (UPS, Fed Ex, etc.).
Return/Exchanges shipping address:
  • Outdoor Research/Exped
  • Attn: Returns Department (RA#________)
  • 2203 1st Avenue South
  • Seattle, WA 98134

Please feel free to contact us if you have any questions or check the status of your return/exchange. Have your Return Authorization Number available for quick and easy tracking.


Patagonia

We guarantee everything we make. If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, return it to the store you bought it from or to Patagonia for a repair, replacement or refund. Damage due to wear and tear will be repaired at a reasonable charge.

Patagonia accepts returns and exchanges at our retail locations as well as through the mail. Please be sure to ship the package with a carrier that can provide tracking and insurance. Typical turnaround time FOR RETURNS/EXCHANGES – with shipping – is about three (3) weeks, but may be longer during periods of high volume. For faster turnaround, please use an expedited shipping service (such as overnight or 2nd day). Expedited orders will receive priority processing whenever possible, and will be returned to you via an expedited method at no extra charge.
Returns may be sent to:
  • Patagonia Returns
  • 8550 White Fir St.
  • Reno, NV 89523

Petzl

All Petzl Products are guaranteed for three years against any faults in materials or manufacturing. Limitations of the guarantee are as follows: normal wear and tear, modifications, improper storage, or corrosion. Equally excluded from the guarantee is damage due to accidents, negligence and uses for which the product was not designed. Petzl America will repair or replace defective merchandise at its discretion.

Any products that are not functioning due to a manufacturing defect or flaw in materials and are within the three-year warranty window fall under the warranty. Excluded from the warranty are normal wear (such as helmet damage due to impact) and user neglect or abuse including, but not limited to: corrosion, improper care and cleaning, damage due to use for which the product was not designed, and equipment abuse.

Our policy is to repair or replace product; credit is awarded only in exceptional circumstances.

If the product manufacture date falls outside the three-year guarantee limit, or if the damage is due to user neglect or improper usage, the Warranty Department will contact you to discuss repair options and possible charges. You will not be charged without your consent.

The Petzl warranty is null and void if the product has been modified or altered in any way, including, but not limited to: removal of a harness’s identification tags, helmets with stickers or marked with a marking pen, etc.

Call toll free: 800.569.8411


prAna

Please call prAna before you return any product for more information:
  • 800-557-7262

prAna guarantees the quality and workmanship of all our products. If you do not love this product for any reason, please return it to the retailer where it was originally purchased. If the item was purchased directly from prAna, please return it to us for an exchange, repair or refund. By law, garments sent in for repair must be clean; if it was worn, please wash the garment before mailing it. Please send the item to:

  • prAna returns
  • 3209 Lionshead Avenue
  • Carlsbad, CA 92010

Princeton Tec

Limited Warranty
Princeton Tec warrants, to the original owner, that the light is free from defects in workmanship and materials for a period of 90 days from the date of purchase. For warranty claims, Princeton Tec will, at our option, repair or replace it with a new or reconditioned product. This warranty does not cover damage due to misuse, negligence, alteration, accidents or unauthorized repair, and is limited to original owner. For warranty claims send light together with proof of purchase date to address listed in return policy.

Contact them toll free at 800-283-5562


Redfeather

Enjoy your purchase. It has already worked hard to earn your respect.
Chemicals have lab tests. Cars have crash test dummies. When makers of outdoor equipment and apparel want to be sure their products work, they come to Performance Field Testing, an organization devoted to putting these goods through rigorous testing under the most extreme conditions imaginable before deeming them worthy of consumer use. Long before the item you just purchased was ever introduced to the public, it endured a series of rigorous tests to check performance, wear, durability and other factors. All tests were performed in the rugged outdoors by members of the PFT team. And what these people do to products is not pretty. So don't be surprised when what you've bought does what it's supposed to and does it well. Thank the manufacturer for taking it to PFT, and for knowing that the most important test of all is the one measuring your success.

Please go to the site below and fill out the form to activate your warranty.
http://www.redfeather.com/warranty/default.asp?section=warranty


Ruffwear

Please call Ruffwear before you return any product:
  • 888-783-3932

In the event that you have Ruff Wear gear with a defect in material or craftsmanship, please return the product to the original place of purchase for warranty assistance. If you are unable to return an item at the original place of purchase, please contact Ruff Wear directly to obtain a Return Authorization Number (RA#). Warranty products must be returned clean, products that are not clean will be returned to the customer without consideration. Damage due to reasons outside the scope of our guarantee can be repaired at a reasonable charge. You will be contacted as to the amount. Packages must be returned freight prepaid; we do not accept C.O.D. deliveries. We recommend insuring the package.

Send Warranties To:

  • RA# (issued by Ruff Wear)
  • Ruff Wear, Inc.
  • 354 SE Logsden St
  • Unit# 125
  • Bend, OR 97702
Please include a note with the following information: RA#, name, return address, daytime phone number, and list of item(s).

SealSkinz

Use the Below information to aquire specific warranty instructions:
1020 Hamilton Road
Duarte, California 91010
Tel: (800) 868-2629
Fax: (800) 216-9938


Seattle Sports

There is a one year warranty for manufacturing defect. This does not include wear and tear of the product.
Seattle Sports Company
3217 W. Smith St. #1
Seattle, WA 98199
800-632 – 6163 toll free
206 – 782 – 0773 Local
Fax 206 – 782 – 0651
seattlesportsco.com


Sierra Designs

Sierra Designs guarantees that the materials and workmanship in every product we make will stand up to the use for which it was designed. This warranty does not cover damages caused by improper care, accidents or the natural breakdown of materials over extended use and time. All defective or damaged products should be returned to us for evaluation and will be repaired or replaced at our discretion. Damages due to accident or improper care will be repaired at a reasonable rate. Products sent for repair must be cleaned prior to sending.

Have a repairs, parts, or warranty question? Please send us an email with your question and a member of our staff will respond to you shortly.

Warranty Returns for U.S. Customers
For the quickest service, please follow these instructions:

  • Complete the Customer Repair Request form, print and enclose in the box with the item(s) you wish to return. If you are unable to print this form, please include a handwritten letter providing us with the information requested on the form.)
  • Mark the affected area(s) with a rubber band or masking tape.
  • Pack cleaned items (see Cleaning Items for Repair below) in a sturdy box. Please use paper or bubble wrap as packing material. (please no packaging peanuts).
  • Once we receive and evaluate your product, we will call you to discuss your situation. If there is a cost to the repair, we do accept Visa and Master Card.

Please mail the item(s) to the Sierra Designs Warranty Department at:
Sierra Designs Warranty
1510 Nelson Road
Unit D
Longmont, CO 80501
1-800-736-8551
Email: warranty@sierradesigns.com


Sigg

LIMITED WARRANTY INFORMATION

What is covered: SIGG warrants its bottles are free from any defects in material or workmanship.

What is Not Covered: This warranty does not cover any problem that is not caused by a defect in material or workmanship, including abuse, misuse, or an act of God. Also, SIGG will not be liable for incidental, consequential or special damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

How Long Coverage Lasts: This warranty shall be effective for five years from date of purchase, and all implied warranties shall also be limited to two years. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation as to implied warranties may not apply to you.

What SIGG Will Do: We will replace any product component part that fails to conform to this warranty within 30 days after its receipt by the appropriate SIGG service department for your country of domicile (see “How to Get Service” below). If the same design/color of the component part is not available, we will replace the component part with a replacement part of a different design/color.

How to Get Service: Please contact customer service toll free: (888) 507-7444

Your Rights under State Law: This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.


Silva

What is covered?
Johnson Outdoors Inc. warrants your Silva compass to be free from defects in materials or workmanship, and to perform accurately, for the life of the compass (that is, for so long as it has not been damaged by the causes described in the next paragraph). Johnson Outdoors Inc. warrants your Silva/Tech4o electronic instrument to be free from defects in materials or workmanship, and to perform accurately for one (1) year provided that it has not been damaged by the causes described in the next paragraph. Electronic Instruments are water-resistant, they are not waterproof. Damage resulting from excessive exposure to water, heat or cold is not covered under this warranty. Additionally, the battery (if one is present) is not covered by this warranty.

What is not covered?
Normal wear, and damage due to abrasion, melting, misuse, alteration, and abuse (including any disassembly) is not covered by this warranty.

How to obtain warranty service or repair of your Silva/Tech4o product:
Should a defect covered by this warranty appear in your Silva/Tech4o product,call our Consumer Service Department toll-free at (800) 572-8822 for return authorization and instructions. (You must pay the cost of returning the product to us.) If the product is found to be defective in material or workmanship, we shall, at our option, either repair or replace it without charge, and will pay the cost of return shipment to you. If repairs are required to correct any problem not covered by this warranty, we will contact you for approval to proceed and to charge you for the components repaired or replaced, plus a nominal charge for labor.

THERE ARE NO EXPRESS WARRANTIES ON YOUR SILVA/TECH4O PRODUCT THAT ARE NOT CONTAINED HERE. IN NO EVENT SHALL WE BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM USING OR LOSS OF USE OF YOUR SILVA/TECH4O PRODUCT.

Some states do not allow exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you.This warranty gives you specific legal rights, and you may have other rights which vary from state to state.


Smith

We know what makes great product. We built our reputation by creating the highest quality eyewear and we know you will agree. If you experience a problem that is a defect in materials or workmanship Smith Optics warrants your sunglasses and goggles for the lifetime of the product, and we will repair or replace your sunglasses and goggles at no charge. Smith Optics has the sole discretion to determine manufacturer's defects. Scratched lenses are NOT a manufacturer’s defect. You must return your Smith sunglasses or goggles to Smith Optics, as described below with a proof of purchase.

To make a claim, do not return your Smith sunglasses or goggles to the store. Stores are not authorized to provide service under this warranty. Instead, send us the completed Lifetime Warranty Claim Form (click to view) with your Smith sunglasses or goggles and contact information. We built our reputation on quality, performance product and we stand behind it.

  • We encourage you to send your Smiths by a traceable method (such as FedEx or UPS), as Smith Optics is not responsible for lost or misdirected packages.
  • We will return your sunglasses or goggles using ground UPS shipping. Overnight shipping option available.
  • Allow 1-2 weeks for delivery. For non-delivery or further information, e-mail us at warranty@smithoptics.com.
    We will reply within one (1) - two (2) business days.

Substitution / Discontinued Sunglasses:
If your exact sunglasses or goggles are NOT currently available (i.e. discontinued), please choose a new pair of sunglasses or goggles and indicate the substitution model on your claim form. You CANNOT choose a different style sunglass or goggle if your style is currently available. In the case where your style is no longer available, simply choose a new style and color with EQUAL or LESS retail value with the style you are returning. Style names and frame colors are on the inside of the left temple of ALL Smith sunglasses.

Scope and Duration of the Warranty:
This warranty program lasts for the lifetime of your Smith product. This warranty program covers all parts of your Smith sunglasses or goggles and applies to all types of defects or failure, except for loss. This warranty does NOT cover prescription lenses. Smith Optics’ lifetime warranty extends only to sunglass frames used in conjunction with our "Certified Installation" of prescription lenses by SOLA Technologies.

Limitation on Damages:
For breach of any written or implied warranty on this product, the consumer is limited to damages of repair of the product or replacement with an identical or equivalent style, at the election of Smith Optics. Smith Optics is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from use of this product. Note: some States do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may have other rights that vary from State to State.
This warranty extends to residents of the United States only.
In Canada, please e-mail the customer service/warranty department of Canam Sport Eyewear Inc. at smithcustomerservice@canamsport.com for instructions.
In Europe, e-mail Smith Europe at smith@safilo.com
For other countries, View our Store Locator and enter your country or a country near you to find the Smith distributor in your country.

Smith provides a repair service for sunglasses and goggles that are damaged and not covered under warranty. For a nominal fee Smith will repair or replace scratched lenses, frames and other parts as needed and available. For more information contact a Smith dealer or contact Smith Warranty and Repair at (800) 635-4401. Please contact warranty@smithoptics.com for full details on the repair/replacement fee under this replacement program.

  • We encourage you to send your Smiths by a traceable method (such as FedEx or UPS), as Smith Optics is not responsible for lost or misdirected packages.
  • We will return your sunglasses using ground UPS shipping. Overnight shipping option available.
  • Allow 1-2 weeks for delivery. For non-delivery or further information, e-mail us at warranty@smithoptics.com.We will reply within one (1) - two (2) business days

Spy

Non United States Warranties
If you do not live in the United States, please visit our Dealer Locator to find a Dealer/Distributor in your area. Please return your glasses to that location. If you have any questions or comments please contact us by email at info@spyoptic.com.

Warranty and Repair
Spy provides a one-year warranty from the date of purchase to replace any product or portion thereof, which is deemed a manufacturer’s defect. Scratched lenses, as a result of normal use, are not covered by this warranty. For warranty or repair service, please follow these easy steps:
1. Call Spy at 800.SPY.EYES or email warranty@spyoptic.com to first acquire a return authorization number (RA#).
2. Write the R.A.# on the outside of the package. Packages received by Spy with no R.A.# visible will be refused and returned to sender.
3. Send your Spy sunglasses with the following information inside the package:

  • -A copy of your receipt dated within one year from an authorized Spy dealer. If you do not have the receipt, we can replace your frame for a nominal processing fee. However discontinued sunglass styles must be accompanied by a receipt.
  • -Include a written description of the problem or services that you are requesting with your name, return address and daytime phone number. Our warranty department will contact you regarding the replacement charges. Lens Replacement Service:If your lenses are scratched and you wish to replace them, Spy will gladly send you a new set for a nominal fee.
  • -Note: change lenses on the following frames only: Scoop, Scoop GS, Scoop XS, Scoop HS, Micro Scoop, Meteor and Neo Scoop.Please follow the same steps listed above and send your package to:SPYLAB2070 Las Palmas Dr.Carlsbad, Ca. 92009For your protection, please ship your Spy sunglasses using a traceable shipping method (UPS or insured mail), as we can only be responsible for what we actually receive. Please package the glasses in a box with adequate padding material to protect against movement and impact during shipping.
All Spy lenses block 100% of UV radiation.

Spyderco

Each Spyderco knife is guaranteed to be free of defects in material and craftsmanship for one year from the date of purchase. This warranty does not cover abuse, neglect, improper care, loss, or damage caused by incorrect sharpening. Spyderco knives are designed as cutting tools. Use of your knife for any purpose other than cutting, is considered abuse.

If your Spyderco knife fails due to defects in materials or workmanship, please return it via UPS or insured mail to the address below. Include a written explanation of the problem, daytime phone number, and your UPS deliverable street address.

Spyderco
Attn: Customer Service
4565 North Hwy. 93
Golden, CO U.S.A. 80403
Call toll free: (800)621 -1065


SteriPEN

Your SteriPEN is warranted to conform to its published specifications and be free from defective materials or workmanship for so long as you own the Product or, in the case of the lamp, during its recommended lifetime of 8000 treatments, subject to the terms and conditions in this section.

Hydro-Photon will either repair or replace (at its sole option) free of charge, any parts necessary to correct defects in materials or workmanship. Should your SteriPEN need to be repaired under the warranty, ship the product prepaid and insured, together with $7.00 USD for return shipping and insurance. Be sure to include your name, address and phone number with your SteriPEN. For warranty or repair service, please follow these easy steps:

  • For shipments by private courier, send to Hydro-Photon, Inc., 262 Ellsworth Road, Blue Hill, ME 04614, Attn: Technical Support.
  • For shipments through the U.S. Postal Service, send to P.O. Box 675, Blue Hill, ME 04614, Attn: Technical Support.
  • For those outside of the U.S. please contact us for international shipping charge quotes.

In no event shall Hydro-Photon, Inc. be liable or in any way responsible for any damages or defects in the Product caused by repairs or attempted repairs performed by anyone other than a Hydro-Photon, Inc. authorized service technician.

The above warranty is complete and exclusive. Hydro-Photon, Inc. expressly disclaims liability for incidental or consequential damages of any nature. (Some states do not allow exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you.) The above warranties are in lieu of all other warranties express or implied including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
This warranty gives you specific legal rights and you may have other rights which vary from state to state. As a condition to operation of your warranty, the owner must register their SteriPEN on line (www.steripen.com/registration.html). BE SURE TO REGISTER YOUR STERIPEN ON LINE WITHIN 14 DAYS TO ACTIVATE YOUR LIMITED LIFETIME WARRANTY.


SunCloud

We built our reputation on quality, performance product and we stand behind it. If you experience a manufacturing defect in materials or workmanship Suncloud Optics warrants your sunglasses for the lifetime of the product, and we will repair or replace the product at no charge. Suncloud Optics has sole discretion to determine manufacturer's defects.

To make a claim, do not return your Suncloud product to the store. Stores are not authorized to provide service under this warranty. Instead, print and send us the complete Lifetime Warranty Claim Form you can find on suncloudoptics.com. Include this form with your Suncloud product along with your contact information.

Repair / Replacement Policy: For a fee Suncloud Optics (at our discretion) will repair or replace lenses, frames and other parts as needed and available. For more information contact Suncloud Warranty and Repair at (800) 635-4401 or suncloudwarranty@suncloudoptics.com. All fees for repair or replacement depend on the model and damage to the product.

  • We encourage you t o send your Suncloud product by a traceable method (such as Fed Ex or UPS), as Suncloud Optics is not responsible for lost or misdirected packages.
  • We will return your sunglasses using ground UPS service.
  • Allow 1-2 weeks for delivery. For non-delivery or further information, email us atsuncloudwarranty@suncloudoptics.com.
  • We will do our best to reply within one (1) - two (2) business days (provided contact information has been included with your product)
Scope and Duration of the Warranty: This warranty program lasts for the lifetime of your Suncloud product. This warranty program covers all parts of your Suncloud product and applies to all types of manufacturing defects or failure. The warranty program does not cover product that is lost, stolen, dropped, shattered, sat on, chewed by your pet or any other damage that is caused by the consumer.

Limitation on Damages: For breach of any written or implied warranty on this product, the consumer is limited to damages of repair of the product or replacement with an identical or equivalent style, at the election of Suncloud Optics. Suncloud Optics is NOT liable for any other damages, such as special, incidental, or consequential damages, resulting from the use of this product. Note: some States do not allow the exclusion or limitation of special, incidental, or consequential damages, so the above limitations or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may have other rights that vary from State to State.

This warranty extends to residents of the United States only.


The North Face

The North Face products are fully warranted to the original owner against defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a manufacturing defect, even after extended use, we will repair the product, without charge, or replace it, at our discretion. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.
For warranty evaluation, your product must be returned directly to:

  • The North Face Warranty Department
  • 14450 Doolittle Dr.
  • San Leandro, CA 94577
  • or call 1-866-715-3223

All shipping to Warranty must be pre-paid and insured. The North Face cannot be liable for lost in-bound packages. California State law requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary. This warranty gives you specific legal rights; you may have other rights, which vary from state to state. This warranty policy supersedes all previous warranty policies.

Note: This warranty does not cover products bought at The North Face Outlet Stores.


Therm-A-Rest

Limited Lifetime Warranty
Cascade Designs guarantees the materials and workmanship of our products. We know you rely on our gear for your comfort and safety, and we are confident that our products are up to this task. This warranty does not cover damage caused by improper care, accidents, prolonged UV exposure, or the natural breakdown of certain materials over long periods of time. If you have a product that is damaged or defective, please call us at 1-800-531-9531 so we can assess the problem and recommend a course of action. Cascade Designs will maintain, repair, or replace defective product at our discretion, and we will repair non-warranty damage at a fair rate. We ask that you clean products before sending them to us.
Return shipping charges to the consumer for repaired products are covered. Should a product be found defective under this warranty, we will repair it or replace it at our option. (Therm-a-Rest self-inflating mattresses more than two-years old will be replaced with a lifetime-warranted cosmetic-irregular mattress.)

What is not covered
Normal wear, abrasion, misuse, alteration, abuse, taking apart of the product, or improper washing and drying is not covered. Shipping charges to Cascade Designs for a defective product are not covered. Cascade Designs will not be liable for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply.

How to obtain warranty service or repair service for field damaged products
Please fill out the Returned Product form and enclose it with your product. Your name, address, and phone number are essential to assure proper return of the repaired or replaced product.

  • Products must be clean before they can be repaired.
  • A minimum service charge covers repair cost, handling, and return shipping for field-damaged products. Service charge will be quoted when you call for return authorization. Make your check payable to Cascade Designs, Inc. If your product is repaired or replaced under warranty, your check will be returned.
  • Using Cascade Designs’ mailing label, package and return the product to the Cascade Designs Service Center.
  • Allow 4-6 weeks for your product to be returned to you. If it is damaged beyond repair, you will be contacted.

North America Repair Services
Tel: 1-800-531-9531
Fax: 1-800-583-7583

Address:
Cascade Designs Service Center
4225 Second Avenue South
Seattle, WA 98134 U.S.A.
Monday–Friday, 8:30 a.m.–4:30 p.m. Pacific Standard Time.


Tubbs

Tubbs Limited Lifetime Warranty(exc. Sojourn, Discovery, Youth, Kids, Accessories, and Rental/Demo Products)
Tubbs warrants this product to be free from defects in materials and workmanship for life of the product to the original purchaser, as validated by a copy of your original sales receipt. It will be repaired, or replaced if it is found to be defective in materials or workmanship.

Tubbs One Year Limited Warranty (Sojourn, Discovery, Youth, Kids, Accessories,& Rental/Demo Products)
Tubbs warrants this product to be free from defects in materials and workmanship for one year, from date of purchase, as validated by a copy of your original sales receipt. It will be repaired, or replaced if it is found to be defective in materials or workmanship.

For the complete details of Tubbs U.S. "Lifetime" and "One Year" Warranty policies click here. For all other countries, see below.
If your product is verified as having a valid warranty issue we will repair or replace the product free of charge. In the event, an exact replacement (Model, size, and/or color) is no longer available; we will replace your product with one of comparable performance, size and value. This applies to replacement parts as well.

What is Covered

  • Broken Rivets due to a manufacturing defect.
  • Broken or cracked buckles due to a manufacturing defect.
  • Broken or cracked binding housing or strap due to manufacturing defect.
  • Broken Frame due to a manufacturing defect.
  • Broken Toe cord due to a manufacturing defect.
What is Not Covered
  • Torn Decking.
  • Any problem resulting from misuse, abuse, or neglect. This includes but is not limited to bent and/or broken frames.
  • Cosmetic issues including decking scratches, scuffs, abrasions, sun-faded graphics, and frame oxidation.
  • Damage caused by any modifications made outside of the TUBBS facility.
  • Normal wear and tear, i.e., decking, crampons, etc.
What to Do if You Have a Warranty Issue
  • Return the product to the authorized TUBBS dealer where the product was originally purchased if possible.
  • Bring a copy of your original Sales Receipt.
  • Your Dealer will contact TUBBS for a return authorization.
  • The consumer is responsible for return shipping to TUBBS.
  • TUBBS will pay return shipping to customer.
Information contained herein applies to U.S. Warranty Only.
For Canada contact TUBBS at 1- 877-393-7049.
For all other International warranty concerns click here for a list of Tubbs International Distributors.
mountains graphic
Questions? Click here to e-mail us or
Call us toll free at (866)797-7625